They wait somewhere comfortable
No crowd jammed inside your front door. They walk, they shop, they get a text, they come back. Your host stops repeating “about twenty more minutes”.
Waitlist
Nobody walks out because you’re full.
A forty-minute quote on a Saturday sends people down the block. If they can wander off and get a text when you’re ready, most of them come back — and you got their number, with permission, on the way in.
1 in 4 walk-outs recovered
Why it matters
What it actually does for you.
Wait quotes that aren’t guesses
The tablet learns your actual turn times by day and hour, so the quote you give is close to real. Nothing burns goodwill like a twenty-minute wait that runs forty.
Every walk-in becomes a contact
With a clear opt-in at the host stand — never a pre-checked box. Over a season, that’s the list you text on a slow Tuesday.
How it works
Three steps, and we do two of them.
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Tablet goes in at the host stand
Mounted, charged, on your wifi, with a stand that survives a busy Saturday. It’s ours — if it breaks, we swap it.
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Host takes a name and a number
Ten seconds. The customer sees exactly what they’re signing up for.
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Table opens, text goes out
One tap. If they don’t answer in five minutes, it nudges them once and then moves down the list.
“Saturday nights we were losing four or five parties an hour to the wait. Now they walk down to the bookstore and come back.”
Questions
Questions owners ask about this one
Do I have to buy the tablet?
No. It’s included in the Premium plan and it stays ours. If it dies, cracks, or someone knocks it off the stand, we replace it — no charge, no claim form.
What if my wifi goes down?
The tablet keeps working on its own cellular connection for the texting side. You won’t lose the list mid-service.
Can my host learn it fast?
It’s two buttons. We train whoever’s working the day we install, and we leave a card by the stand for the person who wasn’t.
Does this replace my reservation system?
No. If you take reservations on OpenTable or Resy, keep them. This handles the walk-ins standing in front of you, which is where the lost money is.